Once an account is successfully created and active, it can be used to receive funds directly from external bank accounts using supported payment rails such as ACH and WIRE.

Each account is assigned routable account details, which are available in the response of the GET v1/customer/id/{id}/account/id/{id} API, under the routableAccount object:

Routable account details may be generated before the account is ready for transactions; however, transactions can only be initiated once the account status becomes ACTIVE.

How it Works

• Retrieve the account details using the GET Account API
• Share the appropriate ACH or WIRE details with the sender
• The sender initiates a transfer via ACH or WIRE
• Funds are received as an external credit in the account once processed

These transactions originate outside the platform and are processed once received via banking rails.

Key points

• Ensure the account is in an ACTIVE state before sharing details
• ACH and Wire transfers use different account and routing details.
  • Use accountNumber and routingNumber for ACH transfers.
  • Use wireAccountNumber and wireRoutingNumber for Wire transfers.
• Include memo fields where possible to simplify reconciliation

External Transactions

External Transactions represent fund movements between your platform accounts and external bank accounts via payment rails such as ACH and WIRE.

These transactions are initiated outside the platform and require matching, validation, and operational review before funds are applied to customer accounts.

External Transactions are triggered in lieu of any credits or debits received on the routable account details.

Common Use Cases:

• Receiving customer funds via ACH credit or wire transfer
• Processing ACH debits for external collections
• Handling unmatched or partially identified incoming funds
• Performing manual review and reconciliation of transactions

Refer to the External Credits and External Debits for detailed information on PayOps and Program Manager workflows for handling these transactions.