Unified Cards Error codes

Identify and resolve errors related to card issuance and management.

This section outlines error codes and messages for Unified Card operations, such as card issuance, activation, and management. Each error provides a standardized code and description to help identify the issue and enable efficient troubleshooting and handling.

Debit Card

Below are the error codes and messages for Debit Cards:

Error CodeError MessageCondition
EC-BL-0243Value of ALLOW_PHYSICAL_DEBIT_CARD_ISSUANCE is set to FALSE for the programManagerId: <id>.Allowing debit card issuance is disabled by program manager.
EC-BL-0245Customer CIP should be " + CipStatusEnum.VERIFIED.name() + " for Debit Card IssuanceCustomer’s CIP should be verified to issue a debit card.
EC-BL-0246Address not linked with Entity: <entityName>The account passed is not linked with the entity.
EC-BL-0247Account should be " + AccountStatusEnum.ACTIVE.name() + " for Debit Card IssuanceThe account passed is not in ACTIVE status.
EC-BL-0248Debit Card already exists on Account Id: <value>The debit card has already been created for the account passed.
EC-BL-0249Account not linked with Entity: <entityName>The account passed is not linked with the entity.
EC-BL-0250Owner Type can not be null for business customerOwner type has not been passed.
EC-BL-0251POBOX and LOCKBOX Address are not allowedThe POBOX and LOCKBOX addresses are passed.
EC-BL-0252cardholder.ownerId or cardholder.ownerExternalId is required.The owner id or external id of card holder is not passed.
EC-BL-0264"Debit Card can be re-issued only once."Debit card cannot be reissued more than once.
EC-AUTH-0003"Permission Denied"The debit card image cannot accessed since this information requires PCI certification of your application.

Prepaid Cards

Below are the error codes and messages for Prepaid Cards:

Error CodeError MessageCondition
EC-VA-0004Issuance type not allowed.The issuance type provided is not allowed.
EC-BL-0246Address not linked with Entity Customer.The address provided is not linked to the customer entity.
EC-BL-4423Invalid Transaction method type ACH/RETURN/INTERNATIONAL_WIRE/CHECK.The transaction method type provided is not supported.
EC-BL-10442Card Issuance with Card Program with id idis not allowed.The selected card program is not permitted for issuance.
EC-BL-0628Comment is mandatory when reason is OTHERS.A comment is required when the reason is "OTHERS."
EC-BL-10436Card cannot be cancelled as it still has balance left.The card cannot be cancelled because it has an available balance.
EC-BL-0053Card already in CANCELLATION_INITIATED status.The card is already in cancellation initiated status.
EC-BL-0006Card not in valid status.The card is not in a valid state to freeze or unfreeze.
EC-VA-0005Validation failed. (reason is required / freezeTill must be in the future.)The reason is missing. The freezeTill value must be a future date.
EC-VA-0001Invalid Value for field reason.The reason value provided is invalid.
EC-AUTH-0001Invalid Authentication Credential.The authentication credentials provided are invalid.
EC-BL-10454Could not find prepaid card with id: id against customer with id: idThe card does not belong to the provided customer.
EC-BL-1000Insufficient Balance.The funding account has insufficient balance.
EC-BL-0020Account with id not exist.The account ID provided is incorrect.
EC-BL-10298Card does not belong to the customer.The card does not belong to the specified customer.
EC-VA-0001Invalid Field for criteria.filters[0].value.The filter value provided is invalid.
EC-BL-4201Cannot perform search operation on statusdate field.The provided filter key is not supported for search.


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