Card Management Actions

Usecase 1: Card is marked as ‘Frozen’.

Sandbox Simulation DataResult

Make a request to POST /v1/customer/id/<id>/issuance/card/id/<id>/freeze endpoint to freeze a card.

Note: Card can either be Prepaid or Debit based on the card Id.

Call GET card/id/<id>/freeze endpoint to get details of a card.

  • The card is marked as FREEZE_INITIATED.
  • Within a minute, card will automatically move into FREEZED status.

Important Fields:


"status": "FREEZED",


"statusReason": "On user request - Suspected Fraudulent Activity"

Usecase 2: Card is marked as ‘Active’ again, post unfreeze was initiated.

Sandbox Simulation DataResult

Make a request to POST card/id/<id>/unfreeze endpoint to unfreeze a card.

Note: Card can either be Prepaid or Debit based on the card Id.

Call GET card/id/<id>/unfreeze endpoint to get details of a card.

  • The card is marked as ACTIVE.

Important Fields:


"status": "ACTIVE",


"statusReason": "Activated Successfully"

Usecase 3: Card is marked as ‘Blocked/Replace’.

Sandbox Simulation DataResult

Make a request to POST card/id/<id>/replace endpoint to cancel a card.

Note: Card can either be Prepaid or Debit based on the card Id.

Call GET card/id/<id>/replace endpoint to get details of a card.

  • The card is marked as CANCELLED.

Important Fields:


"status": "CANCELLED",


"statusReason": "Card terminated"


New Card Issuance:

  • For Digital First Card, the card will be issued in ACTIVE status.
  • Card replace and reissuance fee (for physical card) will automatically be deducted.

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